Medical Administrative Assistant Specialization Courses

Medical Assisting Administrative Specialist Contunuing Health Education

Medical Administrative Assisting

Medical Administrative Assistants provide an essential service to hospitals and physician’s offices, ambulatory surgical centers (ASC)s and hospital outpatient facilities. Most work closely with hospital administrators and laboratory services. Medical Administrative Assistants often fill out insurance forms or code patients’ medical information. They often answer telephones and schedule patient appointments and buy supplies and equipment for the office. Medical Administrative Assistants may work closely with hospital administrators and laboratory services. Medical Administrative Assistants take and record patients’ personal information. They must be able to keep that information confidential and discuss it only with other medical personnel who are involved in treating the patient.

Electronic health records (EHRs) are changing Medical Assistings' jobs. More and more physicians are adopting EHRs, moving all their patient information online. Every time a patient receives professional health care the service provider must document the services and translate the information into a billing claim to ensure the practice receives reimbursement for the work the performed. Medical Administrative Assistants learn the EHR software that their office uses. They are often responsible for abstracting the the patients personal information from documentation and use classification software to assign the appropriate clinical codes. Responsibilities would also include organizing and managing health information databases and registries for collection, storage, analysis, retrieval, and to assure the accuracy, security and confidentiality of the patients health information.

Medical Assistings held about 560,800 jobs in 2012. Most of these assistants work in physicians’ offices and other health care facilities. In 2012, more than half of all Medical Assistings worked in physicians’ offices.

The demand for health services is expected to increase as the population ages. An aging population will need more medical tests, treatments, and procedures. This will mean more claims for reimbursement from insurance companies. Additional records, coupled with widespread use of electronic health records (EHRs) by all types of health care providers, could lead to an increased need for Medical Administrative Assistant to organize and manage the associated information in all areas of the health care industry.

Prospects will be best for those with a Medical Assisting . As EHR systems continue to become more common, Medical Administrative Assistant with computer skills will be needed to use them. Most Medical Administrative Assistant work in hospitals or physicians’ offices. Others work in nursing care facilities or for government entities.

According to the Bureau of Labor Statistics the median annual wage for Medical Assistings was $29,370 in May 2012. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $21,080, and the top 10 percent earned more than $41,570.

Adapted in part from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, Medical Assistings, on the Internet at U.S. Bureau of Labor Statistics Medical Assistants (visited January 20, 2016).

Certified Medical Assisting

Medical Administrative Assistant Online Courses

Our Online Medical Administrative Assistant Contunuing Health Education Courses is an ideal opportunity for motivated and competent individuals ready for a an exciting new career change in the rewarding field of medical assisting.

The NAHCE Online learning platform is conveniently available to use at your leisure 24 hours a day. The Courses is packed full of media-based activities and exercises, educational videos, simulations, class discussions and interactive activities powered by the with the most intuitive and easy to use learning system available today.

  • &nbspImmediate feedback and student instructor interaction with online assignments, quizzes and practice test and progress reports.
  • &nbspStudents can access all their course materials, including the media-rich online textbook from any mobile phone or home computer.
  • NAHCE Online Learning Platform with Ebook.
  • &nbspPreparation for boxes provide guidance to students by highlighting crucial content for the NHA (), CMA (AAMA), RMA (AMT), and CMAS examinations.
  • &nbspCombines the right mix of rich functionality and intuitive ease of use to enable rapid and complete clinical and clerical documentation.
  • &nbspConcept Check-ups follow each topic and break down learning outcomes into manageable subject material with unlimited practice before exams and quizzes.
  • &nbspFocal Points and key term definitions appear in the margins throughout the text to spotlight critical data necessary to master end-of-chapter review quizzes.
Certified Medical Assisting

Medical Administrative Assistant


Learning Outcomes:
  • Identify the tasks and functions of a Medical Assisting
  • Distinguish multiple organizations associated with the medical assisting profession
  • Explain the necessities and importance of the Medical Assisting credentials
  • Identify the education required to become a professional Medical Assisting
  • Discuss professional advancement in reference to medical assisting education
Learning Outcomes:
  • Examine healthcare and healthcare advancements and their association to Medical Assisting practice
  • Recognize the duties of many allied health career professionals with whom Medical Assistings may work with
  • Compare specialized professions that a Medical Assisting may decide on for advancement
  • Differentiate professional organizations that relate to healthcare and their affiliation to the medical assisting occupation
Learning Outcomes:
  • Understand the relevance of professionalism in the medical assisting practice
  • Explain the specialized characteristics which must be demonstrated by Medical Assistings
  • Model techniques for success in medical assisting Contunuing Health Education and performance
Learning Outcomes:
  • Determine fundamentals and types of communication
  • Relate communications to individuals behavior and needs
  • Categorize constructive and adverse communication
  • Model methods to increase listening, interpersonal skills, and assertiveness competencies
  • Carry out therapeutic communication skills
  • Use beneficial communication techniques with patients in unique situations
  • Carry out constructive communication with colleagues and administration
Learning Outcomes:
  • Identify the difference between laws and ethics
  • Identify the obligations of the patient and health professional in a physician-patient contract, which include the components for informed consent that needs to be understood by the patient
  • Describe the four Ds of negligence needed to prove malpractice and explain the four Cs of malpractice avoidance
  • Associate the term credentialing and explain the significance of the FDA and DEA to administrative procedures conducted by Medical Assistings
  • Summarize the reason for the following government healthcare regulations: HCQIA, False Claims Act, OSHA, and HIPAA
  • Identify the six rules for avoiding indecent release of information from the medical office
  • Discuss the relevance of ethics in the medical office
  • Explain the variations among the practice management models
Learning Outcomes:
  • Summarize the elements of a medical office safety plan
  • Identify OSHA's purpose in safeguarding healthcare personnel
  • Describe safe practices and measures you must take to reduce electric hazards
  • Illustrate the crucial steps in a comprehensive fire safety Courses
  • Summarize appropriate methods for handling and storing chemical substances found in a medical office
  • Explain the guidelines of sound ergonomic practice and physical safety in the medical office
  • Illustrate the sequence of infection and how to break it
  • Summarize the Bloodborne Pathogens Standard and Universal Safeguards as identified in the guidelines of the Occupational Safety and Health Administration ( OSHA )
  • Describe means of infection control including those for protecting against healthcare-associated infections
  • Describe Centers for Disease Control and Prevention ( CDC ) standards for reporting instances of infectious disease
Learning Outcomes:
  • List the design items to be taken into consideration when arranging an office reception area
  • Summarize the maintenance tasks necessary to keep the reception area tidy and clean
  • Relate how the Americans with Disabilities and Older American Acts have aided to make physical access to the medical office a lot easier for all patients
  • Articulate the reasons for the majority of injuries to medical office workers and the four body areas where they take place
  • Explain the Red Flags Rule, giving the four red flags that the medical staff must be aware of
  • Implement rules and procedures for opening and closing the medical office
Learning Outcomes:
  • Discover common types of computers
  • Describe computer hardware components and describe the functionality of each
  • Describe the kinds of computer Coursess commonly used in the medical office
  • Summarize the available options for understanding computer software applications
  • Recall the procedure of choosing new or upgrading existing office computer equipment
  • Outline the standard care and servicing essential for the office computer system
  • Identify a number of reasons why security is notably imperative in the computerized office
  • Recognize improvements that are presenting itself with computer systems of the future
  • Explain the functionality of other types of administrative medical office equipment
  • Outline the actions to be taken in determining if new office equipment is necessary
  • Explain the difference between a maintenance contract and a service agreement
  • Define crucial, periodic, and supplementary supplies
  • Outline the procedures in carrying out a supply inventory
  • List the items which should be considered when selecting a vendor for supply purchasing
Learning Outcomes:
  • Illustrate the arrangement and features of a common examination room
  • Differentiate between sanitization and disinfection
  • List procedures to prevent the spread of infection in the exam and treatment rooms
  • Describe the significance of temperature, lighting, and ventilation in the exam room
  • Identify equipment and supplies used in a common physical exam and describe methods to arrange and prepare them
Learning Outcomes:
  • Describe how well-written documentation is crucial to the representation of the medical practice
  • Describe the different types of document supplies which are used in a medical office
  • Outline the basic guidelines to effective writing
  • List and describe the reasons for various kinds of documents used in a medical office
  • Explain for what reason it is essential to have a signed written permission from the patient for e-mail communications
  • Describe the duties involved in modifying and proofreading a document
  • Outline the measures for writing and delivering a completed letter for mailing
  • Explain the variations among the different types of mail services offered by the USPS
  • Describe the procedure of processing incoming mail
Learning Outcomes:
  • Describe the significance of patient medical records
  • Identify the documents that comprise of a patient medical record
  • Compare SOMR, POMR, SOAP, and CHEDDAR medical record types
  • Recall the six Cs of charting, providing an example of each
  • Describe the requirement for neatness, timeliness, precision, and professional tone in patient records
  • Illustrate the proper procedure for correcting and modifying a medical record
  • Describe the procedures in responding to a written request for the release of medical records
Learning Outcomes:
  • Make a list of four medical errors which are greatly minimized through the use of EHR
  • Know the difference among electronic medical records, electronic health records, and personal health records
  • Contrast the benefits and drawbacks of electronic health records
  • Illustrate the measures in generating a new patient record and improving an existing record using EHR software
  • Describe examples of the functions of EHR software Coursess
  • Explain the way you might diminish a patient's security concerns surrounding the use of EHR
Learning Outcomes:
  • Describe the reason for the telecommunications devices commonly found in the medical office
  • Relate the five Cs of useful communication to telephone communication techniques
  • Define the following terminology associated with making a great impression on the telephone: telephone etiquette, pitch, pronunciation, enunciation, and tone
  • Describe the methods to properly handle the various types of calls coming into the medical practice
  • Summarize the reason for the office routing list concerning call screening
  • Carry out the process of taking a complete telephone message
  • Outline the preparation essential before making outgoing calls and the skills applied in making the phone call
Learning Outcomes:
  • Establish the advantages of patient education and the Medical Assisting's role in delivering education
  • Describe aspects that influence learning and teaching
  • Implement educational techniques
  • Choose trustworthy patient education resources used in the medical office
  • Explain how patient education may be used to encourage good health
  • Describe the forms of information that needs to be included in the patient information packet
  • Describe the benefits and special considerations of patient education before surgery
Learning Outcomes:
  • Discover the standard equipment used to file and store paper medical records
  • Outline the safety and precautionary measures that should be employed when handling paper medical records
  • List the typical filing supplies utilized in the medical office
  • Contrast the techniques used for different filing systems and how color-coding can help with the filing systems
  • Recall the measures in the filing process
  • Compare active, non-active, and closed files and how you can establish a records retention Courses for the office .
Learning Outcomes:
  • Explain how the scheduled appointment book is fundamental key to the continuity of patient care
  • Identify how you can correctly apply a matrix to a scheduled appointment book
  • Compare different kinds of appointment scheduling methods
  • Identify approaches to manage and schedule patient appointments
  • Model the best way to handle special scheduling scenarios
  • Explain how to schedule appointments that will be outside the medical office
  • Implement strategies to keep a precise and proficient physician schedule
Learning Outcomes:
  • Outline the standard terms utilized by the insurance industry
  • Compare fee-for-service Coursess, HMOs, and PPOs
  • Outline the fundamental requirements for insurance coverage by the Medicare, Medicaid, TRICARE, and CHAMPVA plans
  • Describe accepted charge, contracted fee, capitation and the formulation for RBRVS
  • Outline the steps executed to obtain the data required to generate an insurance claim
  • Produce a clean CMS-1500 insurance claim application form
  • Explain the procedures utilized to submit an insurance claim electronically
  • Recall the information found on each individual payer's remittance advice
Learning Outcomes:
  • Recall the six ways in which ICD codes are being used today
  • Describe the standards used by ICD-9-CM
  • Outline the measures to code a diagnosis utilizing ICD-9-CM
  • Explain the function and utilization of V codes and E codes
  • Name the appendixes within ICD-9-CM
  • Compare ICD-9-CM with the ICD-10-CM
  • Summarize the ICD-10-CM standard coding guidelines
  • Illustrate distinctive coding uses for neoplasms, diabetes mellitus, fractures, R codes, poisonings, and Z codes
Learning Outcomes:
  • List the parts of the manual, providing the code range for each
  • Describe as an outline each of the's basic guidelines
  • List the kinds of E/M codes within the
  • List the areas contained in the Surgical coding section
  • Locate a code making use of the manual
  • Explain how you can locate a HCPCS code using the HCPCS coding manual
  • Explain the significance of code linkage in preventing coding fraud
Learning Outcomes:
  • Define accounts receivable and accounts payable along with conventional payment methods accepted in medical practices
  • Identify the various kinds of documents used as statements to bill patients and how these documents are employed in cycle billing
  • Compare open-book, written-contract, and single-entry accounts and reason for producing an accounts receivable aging
  • Explain the intention of the following credit and collections acts: ECOA, FCRA, FDCPA, and TLA
  • Relate the necessary elements of a Truth in Lending Statement to credit procedures in the medical office
  • Summarize two general types of problem collection accounts in the medical office
Learning Outcomes:
  • Review the significance of and how to develop sound bookkeeping and banking practices
  • Compare single-entry, double-entry, and write-it-once bookkeeping practices
  • Outline patient-related monetary transactions
  • Identify negotiable devices and the items which should be present for a check to be negotiable
  • Describe the various kinds of check endorsements along with the measures in setting up a bank deposit
  • Carry out the procedure for reconciling the office bank statement
  • List numerous benefits to electronic banking
  • Implement establishing, classifying, and documenting disbursements in a disbursements journal
Learning Outcomes:
  • Describe the significance of knowing both anatomy and physiology when studying the body
  • Illustrate body organization from basic to more sophisticated levels
  • Describe the areas and features of the four primary tissue types
  • Describe the body organ systems, their common functions, along with the primary organs within each
  • Use medical and anatomical terminology appropriately
  • Explain anatomical position and its association to other anatomical positions
  • Identify the body cavities along with the organs contained in each
  • Relate a fundamental comprehension of chemistry to its significance in understanding the body
  • Name the components of a cell and their functions
  • Summarize precisely how substances migrate across a cell membrane
  • Distinguish the phases of cell division
  • Explain the functions associated with these genetic processes: DNA fingerprinting and the polymerase chain reaction
  • Describe the various patterns of inheritance and typical genetic disorders
Learning Outcomes:
  • Discover the knowledge required to carry out a patient interview
  • Recognize the symptoms of anxiety ; depression ; and physical, mental, or substance abuse
  • Use the six Cs for composing an accurate patient history
  • Carry out a patient history utilizing critical thinking skills
Learning Outcomes:
  • Explain the five vital signs
  • Identify different techniques of taking a patient's temperature
  • Describe the procedure for obtaining pulse and respirations
  • Carry out blood pressure measurements
  • Summarize orthostatic or postural vital indicators
  • Illustrate different body measurements
Learning Outcomes:
  • Discover the reason for a general physical exam
  • Describe the purpose of the Medical Assisting in a common physical exam
  • Explain safety measures used throughout a common physical exam
  • Carry out the measures needed to prepare the patient for an exam
  • Carry out placement and draping a patient in every one of the nine typical exam positions
  • Apply simple methods to assist patients from various cultures and patients with physical disabilities
  • Identify the six examination procedures included in a general physical exam
  • List the elements of a common physical exam
  • Describe follow-up measures after a basic physical exam
Learning Outcomes:
  • Explain the function of the physician's office laboratory
  • Identify the Medical Assisting's tasks in the physician's office laboratory
  • Identify essential items of laboratory equipment
  • Illustrate precautions to avoid accidents
  • Explain the objective of a quality assurance Courses in a physician's office laboratory
  • Carry out conversation with patients with regards to test preparation and follow-up
  • Carry out precise documentation, which includes all records associated with quality control
Learning Outcomes:
  • Discover the Medical Assisting's role in pharmacology
  • Recognize the five groups of pharmacology and their significance to medication treatment administration
  • Differentiate the primary drug classes, drug brands, and their actions
  • Classify non-prescription ( OTC ), doctor prescribed, and herbal and natural drugs
  • Use reputable sources to acquire drug information and facts
  • Carry out the steps involved in registering or renewing a physician with the Drug Enforcement Administration ( DEA ) for approval to assign, distribute, and prescribe controlled drugs
  • Identify the components of a prescription, including frequently used abbreviations and symbols
  • Discuss nonpharmacological remedies for discomfort
  • Describe precisely how vaccines work in the immune system
Learning Outcomes:
  • Describe the standard organizational models of the medical office along with relationship of the physician and Medical Assisting with the practice administrator and immediate supervisors
  • Describe the duties of the practice manager
  • Summarize the fundamental human relations attributes in practice management
  • Distinguish the four characteristics of an individual with leadership skills along with the significance of such skills to the healthcare organization
  • Compare risk management and quality assurance in a medical facility
  • Calculate an employee's gross earnings, deductions, and net income for a pay period
  • Describe the tax forms frequently used in the medical office and function of the office tax liability account
Learning Outcomes:
  • Examine the significance of first aid in the course of a medical emergency
  • Identify elements located on a crash cart
  • Recognize different accidental emergencies and the best way to deal with them
  • List typical medical conditions that may lead to medical emergencies
  • Identify less common health problems that may lead to medical emergencies
  • Discuss your role in taking care of individuals with psychosocial emergencies
  • Carry out the steps involved in comforting a patient who may be under severe stress
  • Discuss approaches to teach patients regarding how to prevent and handle emergencies
  • Illustrate your part in handling natural disasters and pandemic disease
  • Discuss your position in responding to acts of bioterrorism
Learning Outcomes:
  • Conduct competence in every implemented Contunuing Health Education instances
  • Summarize the required steps for receiving professional
  • Describe a suitable approach for finding a position
  • Explain fundamental elements for an effective interview
  • Describe means of quickly becoming a successful employee
After successful completion of this study course students have the ability to participate in the Health Education WORKFORCE PROGRAM to perform skills required of a practicing Medical Assisting. Begin your search now for the ideal NAHCE sponsored externship and future job opportunities with NAHCE's Health Career Staffing Center.
Optional Prerequisite:
This study course presents a logical understanding of the language of medicine introducing building and utilizing a medical vocabulary through the use of prefixes, suffixes, word roots, and combining forms/vowels. Emphasis is placed on correct spelling, pronunciation, and knowing the correct definitions of many medical terms:
  • standard prefixes
  • suffixes
  • word roots
  • rules for taking a singular term and making it plural are studied
  • including spelling
  • word analysis
  • word building
  • pronunciation
These principles are applied to the study of the following systems:
  • muscle/joints
  • blood and lymphatic
  • nervous
  • integument
  • skeletal
  • respiratory
  • cardiovascular

Medical Administrative Assistant National Certification

Our advanced courses meet continuing educational requirements for National Certification in this field of specialization.

NAHCE is an approved training provider for the NHA National Healthcareer Association, Inc. National Certification Exams accredited by the National Commission for Certifying Agencies (NCCA).

The National Commission for Certifying Agencies, part of the Institute for Credentialing Excellence, accredits five certifications for medical assistants:

  • Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association
  • Certified Medical Administrative Assistant (CMAA) from the National Healthcareer Association
  • Certified Medical Assistant (CMA) from the American Association of Medical Assistants
  • Registered Medical Assistant (RMA) from American Medical Technologists
  • National Certified Medical Assistant (NCMA) from the National Center for Competency Testing

NAHCE is a Contunuing Health Education provider and agent for the NHA National Certification Exams accredited by the National Commission for Certifying Agencies (NCCA) and issues s through National Healthcareers Association, Inc.

In order to qualify as a candidate for NAHCE Sponsored Certification Testing an individual must obtain one of the following:

  • NAHCE Membership
  • Be confirmed as a graduate of a recognized Medical Administrative Assistant Courses or School.
  • Confirmed employment by a medical facility as a Medical Administrative Assistant for a minimum of 2 years.
March 6th

2017 March Start Date and Enrolment Deadline:
Enrolment Deadline:March 6, 2017
Starts: 3/6/2017 09:00AM Enroll Now!

April 3rd

2017 April Start Date and Enrolment Deadline:
Enrolment Deadline:April 3, 2017
Starts: 4/3/2017 09:00AM Enroll Now!

May 1st

2017 May Start Date and Enrolment Deadline:
Enrolment Deadline:May 1, 2017
Starts: 5/1/2017 09:00AM Enroll Now!

Tuition packages and pricing are subject to change after the enrollment deadline.
Get a head start and begin your online Contunuing Health Education today!!!

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