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Certified Medical Administrative Assistant (CMAA) Career

The healthcare industry is expected to have the fastest employment growth in the next years. The constantly growing demand for specialized Health Professionals in the medical sector offers stability, advancement, and good pay outlook. Highly trained Medical Administrative Assistants are in need. Explore what is required to become a Certified Medical Administrative Assistant (CMAA), and if this is the right career choice for you.

Administrator · July 24, 2018

Occupation Description of a Medical Administrative Assistant - What do they do?

Medical Administrative Assistants are healthcare specialized individuals who perform clerical duties in a medical surrounding. They are the first person we get to interact with at a physicians office, clinic, urgent care, etc. Medical administrative assistants are intermediaries between the patients, the medical provider, insurance companies, and other healthcare providers necessary for a complete patient care. The job responsibilities can vary depending on the size and specialty of the medical facility. Typical duties of an Administrative Medical Assistant include:

Tasks required to perform.

  • Answering phones and taking messages.
  • Scheduling and confirming appointments.
  • Checking-in and checking-out patients.
  • Managing medical records.
  • Verifying insurance coverage.
  • Completing and submitting insurance claims.
  • Performing medical coding and billing.
  • Processing patients payments for medical services.
  • Arranging for patients hospitalization.
  • Providing customer service to patients.

Description of a Medical Administrative Assistant

Necessary Skills

Whether you work as an administrative assistant in a medical or corporate environment you should demonstrate exceptional skills in: organizing, multitasking, problem-solving, teamwork, and time management. Being detail oriented is definitely an advantage when working in a field where accuracy is of high importance. This is a very fast-paced profession, therefore the ability to work under pressure is a must. The workday is filled with human interactions, therefore you must be a good communicator and a people person. Employers may ask you to complete a customer service assessment test during the application process.

Pay And Job Outlook

The healthcare industry is in demand for highly trained office staff in: medical office administration, procedures, medical terminology and technology, medical law and ethics. Additionally managing health records and medical billing is becoming much more high-tech. Medical administrative assistants with electronic health records (EHR), medical coding and billing training are becoming the new standard. This is one of the fastest-growing careers in the healthcare industry. CMAA’s can work at clinics, urgent care facilities, dental offices, nursing homes, chiropractic offices, hospitals, insurance companies.

According to Salary.com The median annual Medical Assistant salary is $33,733, as of November 28, 2017, with a range usually between $31,097-$36,427, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Health Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Medical Assistant in the United States.

Medical Assistant Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Medical Assistant Salary $28,697 US November 28, 2017
25th Percentile Medical Assistant Salary $31,097 US November 28, 2017
50th Percentile Medical Assistant Salary $33,733 US November 28, 2017
75th Percentile Medical Assistant Salary $36,427 US November 28, 2017
90th Percentile Medical Assistant Salary $38,881 US November 28, 2017

According to the Bureau Of Labor Statistics:"Employment of medical assistants is projected to grow 23 percent from 2014 to 2024, much faster than the average for all occupations. The growth of the aging baby-boom population will continue to increase demand for preventive medical services, which are often provided by physicians. As their practices expand, physicians will hire more assistants to perform routine administrative and clinical duties, allowing the physicians to see more patients. An increasing number of group practices, clinics, and other healthcare facilities need support workers, particularly medical assistants, to complete both administrative and clinical duties. Medical assistants work mostly in primary care, a steadily growing sector of the healthcare industry. In addition, the number of individuals who have access to health insurance is expected to continue to increase because of federal health insurance reform, increasing patient access to medical care. Medical assistants who earn certification and have familiarity with EHRs may have better job prospects."

Benefits Of Becoming A Medical Assistant

Medical assistants are a central source to clinics and hospitals. Doctors and nurses rely on the medical assistants to effectively communicate a patient's information to other health professions and conduct procedures efficiently to assure a patients visits runs smoothly.

While on the clock as a medical Assistant, you will be very busy and take on a variety of roles and operations in a medical office or clinical setting. You’ll interact with different types individuals of all ages and medical staff of mostly all the health professions because you'll be the first to meet with and convey the patients health information. You can expect to continually improve your communication skills along with refining your soft skills as you become an expert at a sought-after clinical specialty.

Medical assisting is an outstanding health career course with plenty of room for advancement and typically a launching point for many hospital occupations and health care careers such as nursing, radiology, Health Information Technologist, Medical Billing and Coding, Medical Office Management or specializations that require more training or education.

Ways to become a Medical Administrative Assistant


Although in some states there are no formal educational requirements most employers generally require administrative medical assistants to be graduated from a post-secondary educational courses. Many have a high association diploma, or equivalent and gain knowledge of their responsibilities at the workplace. High association students considering this profession should take courses in biology, chemistry, and anatomy.

To be eligible to become a CMAA you have to be knowledgeable in : office administration, medical terminology, legal and ethical issues in medical practice (including HIPPA), communication with patients, medical coding, billing procedures, Electronic Health Records (EHR) management.

"You can start your dream career, get promoted, and boost your earning potential in a handful of months. Don’t settle. Stand out and advance your career by getting certified".

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According to the United States Department of Labor:

Most medical assistants have a postsecondary education award such as a certificate. Others enter the occupation with a high school diplomand learn through on-the-job training.

Medical assistants
Assistants may update a patient's medical file, fill out insurance forms, and answer telephone calls in a practitioner's office.


Medical assistants typically graduate from postsecondary education courses. Although there are no formal educational requirements for becoming a medical assistant in most states, employers may prefer to hire assistants who have completed these courses.

courses for medical assisting are available from community colleges, vocational schools, technical schools, and universities and take about 1 year to complete. These courses usually lead to a certificate or diploma. Some community colleges offer 2-year courses that lead to an associate’s degree. All courses have classroom and laboratory portions that include lessons in anatomy and medical terminology.

Some medical assistants have a high school diploma or equivalent and learn their duties on the job. High school students interested in a career as a medical assistant should take courses in biology, chemistry, and anatomy, and possibly business and computers.

Important Qualities

Analytical skills. Medical assistants must be able to understand and follow medical charts and diagnoses. They may be required to code a patient’s medical records for billing purposes.

Detail oriented. Medical assistants need to be precise when taking vital signs or recording patient information. physicians and insurance companies rely on accurate records.

Interpersonal skills. Medical assistants need to be able to discuss patient information with other medical personnel, such as physicians. They often interact with patients who may be in pain or in distress, so they need to be able to act in a calm and Health Professional manner.

Technical skills. Medical assistants should be able to use basic clinical instruments so they can take a patient’s vital signs, such as heart rate and blood pressure.


Medical assistants who do not have postsecondary education certificates learn their skills through on-the-job training. physicians or other medical assistants may teach a new assistant medical terminology, the names of the instruments, how to do daily tasks, how to interact with patients and other tasks that help keep an office running smoothly. Medical assistants also learn how to code both paper and electronic health records (EHRs) and how to record patient information. It can take several months for an assistant to complete training, depending on the facility.

Licenses, Certifications, and Registrations

Medical assistants are not required to be certified in most states. However, employers may prefer to hire certified assistants.

Several organizations offer certification. An applicant must pass an exam and have taken one of several routes to be eligible for each certification. These routes include graduation from an accredited course and work experience, among others. In most cases, an applicant must be at least 18 years old before Joining for certification.

The National Commission for Certifying Agencies, part of the Institute for Credentialing Excellence, accredits five certifications for medical assistants:

Some states may require assistants to graduate from an accredited course, pass an exam, or both, in order to practice. Contact the state board of medicine for more information.


With experience, medical assistants can specialize and move into leadership roles. With more education they may advance into other healthcare occupations such as registered nurse, physician assistant, or nurse practitioner.


Certification & Licensing

Certification, in today’s world, is the fastest way to earn credentials necessary to start a new career, or to advance in a current one. Certifications are more specialized, than traditional education, and are focused on acquiring a particular set of skills. For employers it simply means that there is less on-the-job training required, which saves them time, resources, and money. The Certified Medical Administrative Assistant (CMAA) is a Nationally acknowledged certification administered by the National Healthcareers Association. The Certified Medical Administrative Assistant (CMAA) is a Nationally recognized certification.

Advantages Of Training and Certification

The The Certified Medical Administrative Assistant (CMAA) is a Nationally acknowledged certification. In this occupation those who are certified have a big advantage when searching for a job. A certification is a way to stand out from any prospect and it is the simplest way to prove qualifications and a certain level of competence. There is less on-the-job training, which will save you and employers valuable time and resources. A certification proves to employers that the candidate is serious about their profession.

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